Warranty & Return Policy

Returns

Returns are accepted within 30 days of the original purchase date. To be eligible for a return:

• Items must be unopened, unused, and in their original packaging.
• All original boxes, materials, and accessories must be included.
• Proof of purchase is required.

Customers are responsible for all return shipping costs unless otherwise agreed to in writing by LED Light Source LLC.

Approved returns are subject to a processing/restocking fee of 15% of the product’s full retail price.

Opened, used, or installed items are not eligible for return.

Returns requested after 30 days may be considered at the sole discretion of LED Light Source LLC and may be subject to additional conditions or denial.

Shipping and handling charges are non-refundable.

Any shipping damage must be reported to LED Light Source LLC within five (5) days of delivery and must include photo evidence of the damaged product and packaging. Claims submitted after five (5) days may be denied.

Manufacturer Warranty

All products sold by LED Light Source LLC are covered by the manufacturer’s warranty, where applicable. LED Light Source LLC does not provide any direct warranties.

All warranties are void if products are not installed by a licensed and insured electrician and installed according to the manufacturer’s specifications, where applicable.

After 30 days, any product issues must be handled through the manufacturer’s warranty. Customers should contact the manufacturer directly using the information provided with the product.

LED Light Source LLC may assist in facilitating warranty claims; however, all warranty decisions, approvals, and coverage are determined solely by the manufacturer.

All shipping costs associated with warranty claims are the responsibility of the customer. This includes shipping costs for replacement products as well as the cost of returning defective products for inspection or evaluation, if requested by the manufacturer.

LED Light Source is not responsible for shipping expenses unless otherwise agreed to in writing.

Warranty Processing Fee

If LED Light Source LLC assists with processing a warranty claim or replacement, a processing and handling fee of up to 15% of the product’s full retail price may apply.

This fee covers administrative time, coordination, and handling. Payment of this fee does not guarantee approval of a warranty claim.

General Conditions

LED Light Source LLC reserves the right to refuse any return or service that does not meet the conditions outlined above.

Policies are subject to change without notice.